Customer care is at the heart of our business. We take pride in the quality of our products and our professional standards. Here’s a taste of what customers have to say about Image Glass.
"We have been extremely satisfied with the excellent service from your team, from concept to installation. All went so smoothly, communication was superb and delivery times met. The end result is that the two splashbacks are the crowning glory to our kitchen renovation." Ian Phillips, Orewa
"Just a quick note to say how impressed we were of your team. Helen was amazing from the very first phone call to the end. She was so positive, helpful and knowledgable. For the initial measure, I have never been called twice in a morning from a tradesman with updates on how long he will take, I think Malcolm was amazing! Miriam was also a pleasure to deal with, asking if we were happy with the end result which of course we are thrilled.
My husband is a boat builder, the fussiest trade I think in the world. He was so happy with the quality of your work, and I don't know what higher praise you can have." Annette Cressey, CBD Auckland
“We were wowed by the custom splashback that you installed last week. Fantastic service from woe to go! Kris & Rick proved to be absolute experts on splashbacks and we would not go with anyone else ever! Thank you to Paul for the installation which ran smoothly and on time. For all our friends who come and see our new kitchen, they all go WOW! So we would like to express our gratitude to you and all your team at Image Glass. A job well done!” Ron & Sherryl Sadler, Takapuna
"I just wanted to send a quick note to say a very big thank you to the team for the great work they did on our bathroom splashbacks. It was a very tricky job and the final result is lovely. I know that we had some issues with a couple of aspects of the bath (dealing with an old house, unusual cupboard door and uneven walls!), but the guys were always friendly, helpful and professional across both the measure and install. And of course Helen was her usual super helpful and efficient self". Jessie O'Connor, Auckland.
“What a delightful company to deal with. And best of all, the price was extremely reasonable. Our out-of-square space was expertly measured within days of phoning Image Glass and our new splashback was ready ahead of the quoted time. We couldn’t be home on the agreed installation day, so we left a key hoping the installer would be clean and careful. When we got back, it was like an invisible elf had been in and perfectly installed our custom-shaped splashback. Absolutely no mess, dust or marks. We would definitely use Image Glass again and have already recommended you to others.” Suzi and Tony, Epsom
“Our splashback was installed yesterday and it looks fantastic. Thank you for handling the job so well. After all our colour deliberations my wife is delighted with the splashback for two reasons; her colour choice does look great in place and you got the job done on schedule.” Gavin Cavanagh, Remuera
"Our new glass splashback is in and we are very happy with the job done. We were particularly impressed by the professionalism of your installer, Josh and customer service manager, Helen. As Josh began installing the glass he told us he wasn’t entirely happy with the paint finish on the glass. He explained he would have to come back and apologised for the inconvenience. We thought this was exceptional. It showed he really cared and was not prepared to do a less than perfect job. You don’t get that with many tradies. Josh returned as promised and completed a great job in a friendly manner - fantastic". Scott and Raewyn, Mt Wellington
“It has been a pleasure dealing with you, your office staff, your measurer Corey and your installers. What a great team. I am delighted with our printed glass. It’s just fabulous. I was particularly impressed with your care and attention to detail. I would have absolutely no hesitation recommending Image Glass and in fact I already have. Thanks a million Gina, to you and your team." Liz Bell, Mairangi Bay
"Finding a splashback proved more difficult that I thought and in the end I asked my kitchen designer who they would recommened - Image Glass. Corey (their salesperson) came to quote and I found him extremely helpful in finding something that suited my style - something that worked with my decor and the look of my home. I am absolutely delighted with the finished result. Their service, product, experienced and professional advice was exceptional and I have no hesitation in recommeding Image Glass - they definately went the extra mile." Ann Marie Herbert, Milford
"Our kitchen was challenging. We wanted a two-panel printed splashback spanning a corner and sandwiched between a benchtop and an overhanging cabinet. In addition, the corner was not square and there was a coved upstand.
We were extremely pleased and relieved to have gone with Image Glass. They delivered an exceptional result within the estimated timeframe and our dealings with different staff at the various stages (enquiry, quotation, artwork, approving and installation) were surprisingly easy, pleasant and seamless. Now that's real team work.
Image Glass also stood out because they:
• offered 6mm thickness for the glass as standard (others 5mm)
• professionally measured and quoted with clearly filled out job form
• had a competent graphic artist who responded to email clearly
• offered an option to pay upon installation
• provided a full-size paper mock-up of the splashback
Image Glass definitely delivers customer satisfaction and must be considered by anyone looking for glass services." Michael, Glenfield
"I have just had splashbacks installed as the final step in our new kitchen and would like to thank the team at Image Glass for your wonderful service and product. We have dealt with a number of trades people over the past few months and your friendly courteous service outshines them all. Helen was very helpful with her advice, the guy who measured up arrived on time and was also helpful and the product was ready and fitted within the time frame given. We are very happy with the end result, it looks great. Well done Image Glass, we will be recommending you." Margaret, Albany
"We first saw Image Glass at the Auckland Home Show. We gave our details to three glass companies that day and Image Glass was the only one to follow up. They were happy to do our measure and quote early in the morning so it didn’t interrupt our working day. We signed up and received a free glass colour sample so we could check how our Resene colour looked in place. This was great because the colour wasn’t quite as I thought it would be. No problem, they made another one in the new shade and it was perfect. Less than five days later our splashback was installed and it was all finished by 9:30am, so we could get on with our day. The installer gave us great instructions on how to look after it, especially in the first few days while the silicone sealer was setting. I am very happy with the end product, it looks amazing."
Lynette McGarry, Wattle Downs